Competitions
MIT
e-Citizen Services Award Announcement
Civic.com
article on the Award winners
Press Release
Pioneer Awards
2000
MIT eCitizen Services Award Winners
The MIT eCitizen Services Awards, sponsored by Andersen Consulting,
were created to recognize those government organizations that exemplify
innovative electronic citizen services. Federal, state, and local government
organizations were invited to submit their best practice Web-based government
solutions or solution prototypes. MIT and Andersen Consulting worked
together to develop the criteria by which the agencies would be evaluated.
Winners were chosen based on the extent to which they exemplified a
creative, innovative vision of government; used web technology to make
government more user-centered, citizen-oriented, accessible, responsive,
and efficient, and Web sites that were simple to use, intuitive, rapid,
and reliable.
The MIT eCitizen Services Award winners were presented on July 13, 2000
at the Awards Luncheon during the E-Gov 2000 Conference in Washington
DC. The awards were designed by Steven Correia, of Correia Crystal,
Santa Monica, California, exclusively for the MIT eCitizen Services
Awards. The winners of this year's awards are:
Federal/National Government
Department of Housing and Urban Development Homes and Communities
Web site http://www.hud.gov
The Department of Housing and Urban Development's Homes and Communities
Web Site, managed by Candi Harrison, received high marks in the competition
for its intentions-based approach, empowering citizens and business
partners with interactive on-line services and information related to
housing and communities. The site's format simplifies interaction with
the Department, allowing individuals and business to access the information
they want, when they need it, in ways that make sense to them, so they
can solve their own problems and meet their own objectives.
Stan Gutkowski, managing partner for the Andersen Consulting Federal
Government practice (left) and Dan Greenwood, professor for the MIT
School of Architecture and Planning (right), present the award to Candi
Harrison, (center) Web Manager for HUD's Homes and Communities Web site
Photo by Tom Abrahamson, jjjowdy Photography. http://www.jowdy.com
State/Provincial Government
The
Commonwealth of Virginia, Department of Motor Vehicles
Web site www.dmv.state.va.us/dmvnet/online.asp
The Virginia Department of Motor Vehicles (DMV) and DMV Commissioner
Richard Holcomb were recognized for leveraging the Internet to transform
citizen service delivery by providing virtual services that are available
all day, every day. Citizens can now interact and transact business
with the Department via the Internet, receiving the same services that
are provided at bricks-and-mortar customer service centers. Having first
"thought big" and created a vision for creating eDepartment of Motor
Vehicle Agency services, the Virginia DMV Web site content and architecture
establish a model for other Virginia agencies.
Richard Holcombe, Commissioner for the Virginia Department of Motor
Vehicles,(center) accepts the MIT eCitizen Services award for State
Government innovation from Stan Gutkowski, managing partner for the
Andersen Consulting Federal Government practice (left) and Dan Greenwood,
professor for the MIT School of Architecture and Planning (right).
Photo by Tom Abrahamson, jjjowdy Photography. http://www.jowdy.com
Local Government
The Commonwealth of Massachusetts, City of Boston MIS Department
Web site http://www.cityofboston.com
The City of Boston MIS Department brings City Hall to its constituents'
homes and businesses through a Web site that is easy to navigate, rapid
and reliable. With this site, Boston has created a model of local government
that is accessible, responsive, and efficient for both its constituents
and the government itself.
(Photo to come after Sept. 7)
Government Prototype
District of Columbia, Office of Tax and Revenue, eTaxpayer Service
Center (eTSC)
With creation of eGovernment in its infancy, Andersen Consulting and
MIT also offered a government prototype category to showcase emerging
thinking in the area of eCitizen Services. The District of Columbia
Office of Tax and Revenue's Electronic Taxpayer Service Center prototype
received the distinction for holding the promise of enabling trust-worthy
self-governance to facilitate citizen and business interaction with
the Office of Tax and Revenue via the Internet. The Center also will
incorporate a 24 x 7 self-service portal, empowering taxpayers to meet
their tax obligations on a single secure site, customized for the user.
The Web site is expected to go live this Fall.
Herb Huff, CIO for the District of Columbia Office of Tax and Revenue,
accepts the MIT eCitizen Services award for Government Prototype innovation.
Photo by Tom Abrahamson, jjjowdy Photography. http://www.jowdy.com